bd19's Privacy Policy
Your personal information is our top priority — this page clearly explains how bd19 collects, stores, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") applies to every individual ("User" or "you") who uses the bd19 platform and its associated services. bd19 ("we", "us", or "Platform") places the highest importance on protecting your privacy and is committed to safeguarding your personal information.
By using bd19's website, mobile version, or any of its services, you are considered to have accepted the terms of this Policy. We ask that you do not use our services before reading and understanding this Policy.
This Policy has been prepared in the context of providing services to the Bangladesh market. The bd19 platform is strictly for individuals aged 21 and above — registration or use by minors is strictly prohibited.
What Information We Collect
bd19 collects the following categories of information to improve service quality and ensure a safe environment.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID number or passport details
- Address and location
- Phone number and email address
Financial Information
- bKash, Nagad, Rocket, or Upay account number (partial)
- Deposit and withdrawal history
- Transaction dates and amounts
- Bonus claims and wagering activity
Technical Information
- IP address
- Browser and device type
- Operating system information
- Cookies and session data
- Page visit times and frequency
Gaming Behaviour Information
- Play history and preferences
- Bet amounts and outcomes
- Session duration
- Bonuses and promotions used
Purpose of Data Use
bd19 uses your information only for specific and legitimate purposes. The main reasons for using your data are detailed below:
3.1 — Account Management & Service Delivery
Your information is required to create, verify, and manage your account. It is also necessary to process transactions via bKash, Nagad, Rocket, or Upay and to maintain deposit and withdrawal records.
3.2 — Identity & Age Verification
bd19 is a platform for users aged 21 and above only. Verifying age at registration is part of our legal and ethical responsibility. The identity information provided is verified and used to prevent fraudulent activity.
3.3 — Security & Fraud Prevention
We analyse data to ensure the safety of all users and to detect illegal activity, money laundering, or attempts to create multiple accounts. bd19 reserves the right to temporarily suspend an account if suspicious activity is identified.
3.4 — Service Improvement & Personalisation
By analysing your gaming preferences and behaviour, we can provide a more tailored experience. This information is also used to send relevant offers, bonuses, and notifications.
3.5 — Fulfilling Legal Obligations
Your information may need to be retained and disclosed to comply with applicable laws, regulations, or directives from authorities. In such cases, providing the information is part of our legal obligation.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used while browsing the bd19 website. These technologies store small data files in your browser and help recognise you on future visits.
Essential Cookies
These are necessary for the website to function properly. They are used to maintain login sessions, secure forms, and save user preferences. Disabling these cookies may disrupt your use of the site.
Analytical Cookies
These cookies collect information to help us understand how users interact with the site. This data is entirely statistical and does not directly identify any individual.
Functional Cookies
These are used to remember your language preference, display settings, and personalised content. They make your experience on the site more convenient.
Data Disclosure & Sharing
bd19 never sells your personal information to third parties. However, information may be disclosed on a limited basis in the following circumstances:
- Payment Processing: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay may be shared with the relevant mobile financial service provider.
- Law Enforcement Agencies: Information may be provided to authorities in accordance with legal directives or court orders.
- Technology Partners: Technology service providers engaged to operate the site safely and smoothly may process information on a limited basis as required for their work — however, they are bound by strict confidentiality agreements equivalent to this Policy.
- Fraud Prevention: Anonymous or aggregated data may be exchanged with other regulated platforms to detect and prevent fraudulent activity.
Beyond the circumstances listed above, your information is not shared with any advertisers, marketing agencies, or other third parties.
Data Security Measures
bd19 has implemented industry-standard technical and organisational measures to protect your information. Our platform is fully secured with SSL encryption, meaning all data transmitted between your browser and our servers remains encrypted.
Technical Security
- SSL/TLS encryption (for all data transfers)
- Encrypted database storage
- Firewall and intrusion detection systems
- Regular security audits and testing
- Two-step verification (where applicable)
Organisational Security
- Data access restricted to authorised personnel only
- Staff privacy training
- Procedures for detecting and responding to data breaches
- Contractual obligations with third-party service providers
Data Retention Period
bd19 retains your information only for as long as necessary to provide services, fulfil legal obligations, or serve legitimate business purposes. The following factors are considered when determining retention periods:
- All data is retained for as long as the account remains active.
- Even after an account is closed, certain information may be kept for a defined period as required by law.
- Financial transaction records are retained in accordance with accounting regulations.
- Fraud prevention data may be kept for a limited period even after the service is no longer required.
Once the retention period ends, data is securely deleted or anonymised and converted into statistical data.
Your Rights
Every user of the bd19 platform has the following rights regarding their personal information. To exercise these rights, please contact our support team.
Right to Access
You may request to know what information we hold about you. We will provide a summary of that information within a reasonable timeframe.
Right to Rectification
If any of the information we hold about you is incorrect, you may request that it be corrected. Changes can be made through your account settings or via the support team.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, if legal obligations apply, it may not be possible to delete all information completely.
Right to Object to Processing
You may object to your information being used for marketing or analytical purposes. We will respond to such requests within the stipulated timeframe.
Protection of Minors' Data
bd19 is an adult entertainment platform. We do not knowingly collect information from any individual under the age of 21. Age verification measures are in place during the registration process.
If it is found that a minor's information has been collected by mistake, the relevant account will be closed immediately and the data will be deleted. Parents or legal guardians who have concerns may notify our support team.
Policy Changes & Contact
bd19 reserves the right to amend this Privacy Policy as needed. For significant changes, a notice will be published on the website and registered users may be informed. The date of the latest update will always be shown at the top of this page.
If you have any questions, concerns, or requests regarding our Privacy Policy, please contact our 24/7 support team.
Privacy-Related Contact
Live Chat — Available 24/7 in Bengali and English
Email: [email protected]
For data-related requests, we will respond as promptly as possible after verifying your account.
Alongside reading this Policy, we recommend also reading our Terms & Conditions and Responsible Gaming pages.